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Cisco Advanced Security Field Specialist
Cisco Training Describe the features of TACACS+ and RADIUS AAA protocols
Who can access Historical Reports?A. ICD Agents with the proper Skill assigned
B. Supervisors with Agents configured in a Team
C. Call Center MANAGERS WITH administrator Privileges
D. Call Manager users with CRS Historical Privileges defined
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Answer: D
The necessary step is adding such user in the CRS to the "Historical Reports" section. (page
17-12 of "IPCC Express and IP IVR Deployment", Volume 2, Version 3.5, Student Guide.
Copyright 2004).
Not C: It is not necessary the user have administrator privileges, because a "supervisor" can
access to the historical reports as well.